About Octopus

Octopus is a fast-growing company with more than 650 employees. Since we launched in 2000, we’ve established market leading positions across financial services, healthcare and energy.

The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.

Octopus Labs is the fintech innovation unit of the Octopus Group. We fuse track record and technology, expertise and UX, to build financial products the way they should be: trustworthy, rewarding and easy-to-use.


Incredible opportunity to be our first UX Researcher and help embed the discipline within the design process. You will work with the Octopus Design Team and shape the online presence and digital experience for our 100k customers.

We have a team of Service Designers, UX designers and UI designers, all digital natives, who are helping turn Octopus into the leading tech-enabled financial services company in the UK. We run design sprints and hold Design Thinking workshops throughout the business. What are we missing? You!

The ambitious team wants to define the definitive visual language through which FinTech is communicated, not just for Octopus, but for all Financial Services.

Our design team work closely with Product Managers, who run SCRUM development teams to deliver constant changes and improvements across all our platforms.

As a UX Researcher, you will be responsible for:

  • Running usability tests to see how users interact with the current system.
  • Developing user surveys to get information from potential users.
  • Undertaking heuristic and expert audits of systems.
  • Shadowing users during their normal work activities to see how they interact with the systems and under what context.
  • Documenting Customer Journeys, Top Tasks and other deliverables that will support the design and development of the system.
  • At times, undertake a Business Analysis role, and identify the business requirements for a new system.


  • You are a digital native.
  • You have extensive experience with Service Design & UX Research.
  • You love understanding people and their motivations.
  • You're obsessed with Human Computer Interface Design.
  • You have a background in cognitive science, anthropology or psychology.
  • You like to roll your sleeves up and get stuff done.
  • You're humble, and surround yourself by people better than you.


  • Flexible working hours.
  • Exceptionally diverse/multinational team.
  • Salary (tell us what you are worth) + benefits.
  • Relaxed, creative environment.
  • Stunning office.

This position requires you to work from our offices in Central London. However we do offer flexible working hours and have a work-from-home policy.

Send a brief cover letter and a CV

You must have the right to work in the UK!

Our Values

Be helpful

Random acts of kindness make the workplace a better place. So, go out of your way to be helpful, and give people reasons to smile.

Be straightforward

Life is complicated enough. Don’t make it harder for yourself, or for others. Sometimes the simplest approach works wonders.

Be bold

Every great business started with a flash of inspiration. If you’ve got a great idea, don’t keep it to yourself.

At Octopus, we recognise the importance of embracing diversity in order to create a high performance culture.