Octopus is a fast-growing company with more than 650 employees. Since we launched in 2000, we’ve established market leading positions across financial services, healthcare and energy.
The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.
Octopus Labs is the fintech innovation unit of the Octopus Group. We fuse track record and technology, expertise and UX, to build financial products the way they should be: trustworthy, rewarding and easy-to-use.
We'll love you if:
You're fascinated by the way things work and the reasons they sometimes don't
You sometimes rearrange your computer setup just for fun
You were the kind of kid who took things apart just to put them back together (correctly)
You're here not only to help fix equipment, but to restore positive customer relationships with technical advice, and timely service
You provide white-glove treatment to customers
You enjoy meeting people and building relationships with customers
You have some background in tech support or customer service
Your friend and family see you as an absolute tech guru
You have a burning desire to solve problems
You can communicate technical problems in layman's terms
You have a sense of urgency - but also the ability to keep your cool
You share a passion for technology
You'll love us if you enjoy:
Solving problems - things happen and you're there to fix them
Providing frontline customer support
Being one of the go-to people for technical knowledge
Having passion about customer service and a commitment to exceeding expectations