ABOUT OCTOPUS

Octopus is a fast-growing company with more than 600 employees. Since we launched in 2000, we’ve established market leading positions across financial services, healthcare and energy.

The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs. Octopus Labs is the fintech innovation unit of the Octopus Group. We fuse track record and technology, expertise and UX, to build financial products the way they should be: trustworthy, rewarding and easy-to-use.

ABOUT THE ROLE

The mission of the IT team is to provide innovative and reliable technology solutions to help the business and their clients work smarter and more efficiently. The IT team has grown significantly over the last year in terms of numbers of people, systems supported and projects to deliver. Technology is seen as the enabler to helping the company further differentiate itself on customer service as well as allowing it to grow rapidly without constraining the business.

About You

We'll love you if:

  • You sometimes rearrange your computer setup just for fun
  • You were the kind of kid who took things apart just to put them back together (correctly)
  • You provide white-glove treatment to customers
  • You arranged your Lego collection into size and colour
  • Organisation & tidiness of your work space is of great importance to you
  • HOW you do it is just as important as WHAT you do
  • You are a confident communicator, enjoy working in a friendly, collaborative, fast-paced team and are comfortable talking to people at all levels of the business

You'll love us if you enjoy:

  • Building & deploying equipment to customers
  • Providing a ‘best in class’ customer experience
  • Having passion about customer service and a commitment to exceeding expectations
  • New technology

Responsibilities:

  • Equipment builds and deployments
  • Stock control for end user hardware and peripherals
  • Providing our new starters with an epic on-boarding experience from IT
  • “Go to” person for hardware/peripheral related IT requests
  • Replacement machine deployments (warranty & faulty)

Skills:

  • Good knowledge of computer hardware and peripheral devices
  • Good understanding of computing operating systems
  • Customer service experience

Us:

  • Octopus Labs is driving innovation and technical change throughout the Octopus Group
  • We're one of the largest VCs in Europe
  • We love entrepreneurs
  • We're happy for you to keep working on your side-projects.
  • Started in a bedroom 17 years ago and still run by the same founders we have a strong entrepreneurial flair and a culture of always asking questions

Why?

  • Flexible working hours
  • Exceptionally diverse/multinational team
  • Salary (tell us what you are worth) + benefits
  • Relaxed, creative environment
  • Stunning office

Must have the right to work in the UK

Our Values

Be helpful

Random acts of kindness make the workplace a better place. So, go out of your way to be helpful, and give people reasons to smile.

Be straightforward

Life is complicated enough. Don’t make it harder for yourself, or for others. Sometimes the simplest approach works wonders.

Be bold

Every great business started with a flash of inspiration. If you’ve got a great idea, don’t keep it to yourself.

At Octopus, we recognise the importance of embracing diversity in order to create a high performance culture.